1. Terms and Definitions
1.1. The following terms are used in this offer:
- Operator (Seller) — Individual Entrepreneur Angelina Flarisovna Tulkebaeva, INN 024004020431, OGRNIP 326745600150190;
- Website — playnaruto.ru and its associated services (launcher, game server, store);
- User — a legally competent individual, as well as the legal representative of a minor user, who makes payment for the Services;
- Service — the provision of access to advanced features, in-game currency, or other digital privileges within the game project;
- Account — the User's account on the Website, used to access the Services;
- Offer — this document, publicly posted on the Website.
2. General Provisions
2.1. This offer constitutes an official proposal by the Operator to enter into a contract under the terms set forth below (a public offer as defined in Article 437 of the Civil Code of the Russian Federation).
2.2. The User's performance of the actions specified in Section 3 of this offer shall be deemed acceptance of the offer and shall constitute the conclusion of a contract on the terms set forth in the offer (Article 438 of the Civil Code of the Russian Federation).
2.3. The contract is deemed to have been concluded in simple written form upon acceptance of the offer.
3. Procedure for Entering into a Contract
3.1. The User's acceptance of this offer is evidenced by the User performing one of the following actions:
- checking the box labeled "I agree to the terms of the offer" when placing an order on the Website;
- actually paying for the selected Service.
3.2. Before making a payment, the User must review the terms of this offer, the Privacy Policy, and the Consent to the Processing of Personal Data.
3.3. The operator has the right to refuse to enter into a contract without providing a reason, including in cases of suspected fraudulent activity.
4. Subject Matter of the Contract
4.1. The Operator provides the User, for a fee, with access to the game's advanced features and/or in-game virtual currency (donation services) under the terms of a simple (non-exclusive) license.
4.2. The user does not acquire any tangible items, does not obtain ownership of any objects, and does not acquire exclusive rights to the results of intellectual activity.
4.3. In-game virtual currency and virtual items have no fiat (monetary) value, are not a monetary substitute, an electronic means of payment, or a security, and cannot be exchanged for real money by either the Operator or third parties.
4.4. The license is granted solely for personal, noncommercial use within the scope of the game project; it is non-exclusive and may not be transferred, sold, gifted, or otherwise disposed of to third parties.
4.5. The license may be restricted or revoked if the User violates the project rules, the terms of use, or the laws of the Russian Federation.
5. Cost of Services and Payment Terms
5.1. The cost of the Services is specified in the project's official store at the time the order is placed.
5.2. Payments are made electronically through third-party payment providers connected to the project's online store. The operator does not store or process Users' full bank card details.
5.3. By making a payment, the User confirms that they have read and agree to this offer, the Privacy Policy, and the Consent to the Processing of Personal Data.
5.4. The service is considered to have been provided at the moment the paid features or virtual currency are credited to the User's Account.
6. Payment by Bank Card. Minor Users
6.1. The Operator's Services are intended for individuals who are at least 18 years of age. Individuals between the ages of 14 and 18 may use the Services with the consent of their legal representatives (parents, adoptive parents, guardians), including for payment for the Services using the legal representative's bank card.
6.2. By paying for the Service with a bank card, the payer confirms that he or she is the lawful cardholder or is using the card with the cardholder's express consent, and assumes full responsibility for the lawful use of the card details.
6.3. Parents (legal guardians) are required to monitor minors' use of their bank cards and payment information, including restricting access to payment methods saved in browsers, app stores, and on devices.
6.4. The Operator is not liable for the use of a bank card by a third party, including a minor, that occurs without the cardholder's knowledge or control, as it lacks the technical capability to verify the identity of the actual payer.
6.5. The fact that a payment was made from an account linked to a specific bank card and email address shall be deemed confirmation of the cardholder's consent to the payment, unless proven otherwise in accordance with the procedure established by law.
7. Refund Policy
7.1. The service providing access to in-game currency and advanced features is considered to have been rendered in full at the moment it is credited to the User's Account, and therefore, as digital content without a physical medium, is non-refundable, except in cases expressly provided for in this section and by applicable Russian Federation law.
7.2. Refunds will be issued in the following cases:
- The service was not provided due to the Operator's fault (technical failure, duplicate charge, erroneous payment);
- Funds were debited twice for the same Service;
- Other cases provided for by Law of the Russian Federation No. 2300-1 dated February 7, 1992, "On the Protection of Consumer Rights."
7.3. To request a refund, the User must send an email to the Operator's email address, specifying: the account username, the date and amount of the payment, the transaction number (if available), and a description of the issue.
7.4. The Operator will review the request within 10 (ten) business days of receipt. If the request is approved, the funds will be refunded via the same method used for payment within 10 business days of the decision being made.
7.5. A refund may be denied if the Service was actually used by the User (virtual currency was spent, or privileges received were used), as well as if the payment was made by the User knowingly and voluntarily.
7.6. If a minor made a payment using a parent's (or legal guardian's) bank card without the parent's or legal guardian's knowledge, the legal guardian has the right to submit a corresponding request to the Operator. The Operator reviews such requests on a case-by-case basis and cooperates in good faith with the applicant; however, refunds are not automatic and are granted based on the actual circumstances, including the extent to which the Services have already been received and used.
8. Chargebacks
8.1. Before contacting a bank or payment system to request a chargeback, the User must first contact the Operator to resolve the dispute in accordance with the procedure set forth in Section 7 of this offer.
8.2. The initiation of a chargeback by a User or a bank cardholder without legal grounds, including in cases where the Service has actually been received and used, shall be deemed to constitute bad faith.
8.3. In the event of an unjustified chargeback, the Operator has the right to block the User's Account, revoke any privileges and virtual currency granted in connection with the disputed payment, and restrict the User's further access to the project until the dispute is resolved.
8.4. The Operator has the right to provide the payment system, the issuing bank, or other authorized bodies with evidence of the actual provision of the Service (activation logs, IP address, Account usage data) to resolve a payment dispute.
9. Rights and Obligations of the Parties
9.1. The Operator is obligated to:
- provide the User with access to the paid Service within a reasonable time after payment is confirmed;
- inform the User of the terms and conditions for the provision of the Services;
- address the User's inquiries in accordance with the procedure set forth in this offer.
9.2. The Operator has the right to:
- unilaterally amend the terms of this offer by publishing a new version on the Website;
- suspend or terminate the provision of Services in the event that the User violates the project rules;
- engage third parties (payment providers, hosting providers) to fulfill the contract.
9.3. The User is required to:
- provide accurate information when paying for the Services;
- be solely responsible for the security of the information used to access the Account and payment methods;
- comply with the project rules posted on the Website.
9.4. The User has the right to:
- receive Services of appropriate quality in accordance with this offer;
- contact the Operator regarding issues related to the provision of Services, including refund requests.
10. Liability of the Parties
10.1. The Operator shall not be liable for any failure to provide the Services caused by the actions of third parties (payment systems, Internet service providers), nor for any interruptions in the Website's operation caused by technical maintenance.
10.2. The Operator shall not be liable for the consequences of the User's use of a bank card to which third parties, including minors, have been granted access without proper supervision by the cardholder.
10.3. The Operator's liability to the User is limited to the cost of the Service that was paid for but not provided due to the Operator's fault.
11. Force Majeure
11.1. The parties shall be exempt from liability for the total or partial failure to perform their obligations under the contract if such failure resulted from circumstances of force majeure: natural disasters, actions by government authorities, disruptions in the operation of payment systems and communication networks, as well as other circumstances beyond the reasonable control of the parties.
12. Term, Modification, and Termination of the Offer
12.1. The offer takes effect upon its publication on the Website and remains in effect until it is revoked by the Operator.
12.2. The Operator reserves the right to amend the terms of the offer and/or withdraw the offer at any time without prior notice to the User. The new version of the offer takes effect upon its publication on the Website, unless otherwise specified in the text of the new version.
12.3. Continued use of the Services following the publication of a new version of the offer constitutes the User's acceptance of the amended terms.
13. Dispute Resolution
13.1. The parties shall endeavor to resolve all disputes and disagreements arising in connection with the performance of this offer through negotiation.
13.2. If an agreement cannot be reached, the claims procedure is mandatory. The deadline for responding to a claim is 30 (thirty) calendar days from the date of receipt.
13.3. If the dispute cannot be resolved through the claims procedure, it shall be referred to a court in accordance with the applicable laws of the Russian Federation. A User who is a consumer has the right, at his or her discretion, to file a lawsuit in the court of his or her place of residence or stay, at the place where the contract was concluded or performed, or at the Operator's location—in accordance with Article 17 of Law of the Russian Federation No. 2300-1 dated February 7, 1992, "On the Protection of Consumer Rights."
Seller Details
- Full name
- Тулкебаева Ангелина Фларисовна
- OGRNIP (state registration number)
- 326745600150190
- INN (taxpayer number)
- 024004020431
- Email
- [email protected]